Refund policy

Last updated: September 22, 2026

We want you to love your keepsake. This policy explains our happy-print guarantee, returns and refunds.

Happy-print guarantee

Some pets wriggle and some noses are wet. If your print does not turn out the way you hoped, email support@foreverboop.com within 30 days of delivery, tell us what went wrong, and we will send you new clay free of charge. No photos or forms required.

30-day returns

If you change your mind, you can return unused items in their original packaging within 30 days of delivery for a refund of the product price.

• To start a return, email support@foreverboop.com with your order number. We will send you the return address and instructions. Please do not send items back without contacting us first, as we cannot refund parcels sent to the wrong address.
• Return shipping costs are paid by you, unless the item arrived damaged, defective or incorrect.
• Clay that has been opened or used cannot be returned for hygiene reasons; our happy-print guarantee covers prints that did not work out.

Personalized items

Items made to your specifications, such as engraved pendants, bracelets and name plaques, and portrait blankets printed from your photo, cannot be returned unless they arrive damaged, defective or different from what you ordered.

Damaged, defective or wrong items

If your order arrives damaged, defective or incorrect, email support@foreverboop.com within 30 days of delivery with your order number and a photo of the problem. We will send a free replacement or give you a full refund, including any shipping you paid, and you will not need to return the item unless we ask.

Refunds

Once we receive and inspect your return, we will email you to confirm. Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may take a few more days to post it. Shipping charges for Priority or Priority + Insurance are refundable only if the item was damaged, defective or incorrect.

Customers in the EU and UK

If you live in the European Union or the United Kingdom, you also have a statutory right to cancel your order within 14 days of delivery without giving a reason. To exercise it, send us a clear statement, for example by email to support@foreverboop.com. Our 30-day return window above already goes beyond this period. The exception for personalized items applies as permitted by law, and your statutory rights for faulty goods are not affected.

Contact

BGS L.L.C-FZ, trading as Forever Boop
Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates
Email: support@foreverboop.com